Thank you for shopping at passionsdigitalcollection.com. We want to ensure that you have a smooth and satisfying experience with our digital products. As digital downloads are non-tangible items, please read our return policy carefully to understand your rights and responsibilities concerning your purchases. By making a purchase on our website, you agree to the terms and conditions of passionsdigitalcollection.com
Refund Policy
Due to the nature of digital downloads, we generally do not offer refunds once a purchase has been completed and the product has been downloaded. However, we understand that there may be exceptional circumstances, and we are committed to providing the best customer service possible. Therefore, refunds may be considered under the following circumstances:
Duplicate Purchases: If you accidentally purchase the same digital product more than once, please contact us with your order details, and we will issue a refund for the duplicate purchase.
Invalid URL: In the unlikely event that the Given URL is Not Working in that case please notify us immediately, and we will make every effort to provide a replacement if we didn’t provide you a valid link then we will issue a refund.
Eligibility for Refund
To be eligible for a refund under the specified circumstances, you must meet the following criteria :
Timeframe: Refund requests must be submitted within 2 days from the original purchase date.
Proof of Purchase: You must provide valid proof of purchase, such as the order number or transaction ID.
Exclusions
Refunds will not be granted under the following circumstances:
Change of Mind: We do not offer refunds for digital products based on a change of mind or if you no longer want the item after downloading it.
Technical Incompatibility: It is the responsibility of the buyer to ensure that their devices are compatible with the digital products offered on our website. We are not liable for any technical issues arising due to incompatibility
However, our Customer Support Team will always be available to support
How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Send an email to Admin@passionsdigitalcollection.com with the subject line “Refund Request – [Your Order Number].” Provide the necessary details, including your order number, the reason for the refund, and any additional information that may be relevant.
Verification: Our customer support team will review your request and verify your eligibility for a refund based on the criteria mentioned in this policy.
Refund Process: If your request is approved, the refund will be processed using the original payment method used during the purchase. It will take 3-5 business days for the refund to appear in your account.
Contact Us
If you have any questions or concerns about our return policy or need assistance with your purchase, please contact our customer support team at: